Troubleshooting and support
Check common account, editing, publishing, billing, and workspace problems before asking for help.
I cannot sign in
Check that you are using the email address you registered with. If your account needs verification, open the verification email and follow its link before signing in. Check your spam folder if it has not arrived.
Use the password-reset option on the login page if you have forgotten your password. Do not share your password, verification link, or reset link with another person.
My website or workspace is missing
Return to Website overview and check which organization you have selected. A team website belongs to its workspace, and your membership and role determine whether you can see or edit it.
If you joined through an invitation, sign in using the same email address the invitation was sent to, then accept the invitation. Ask the workspace owner to check that your membership is active.
AI did not produce the result I wanted
Give AI a concrete goal, the target audience, and the section you want changed. A request such as “Make the services section two columns and shorten each description to one sentence” is easier to evaluate than “Make it better”.
For a small change, select the relevant section rather than asking for a complete rebuild. Check your credit balance in Billing if generation cannot start. Review the result before publishing.
A change is not visible on the live website
- Confirm that you edited the intended website and page.
- Save the changes and check the preview.
- Check the publication state of the website and the page.
- Publish the changes, then open the live link again.
- If you use a custom domain, compare it with your Opalefy address to separate a publication problem from a domain problem.
Read pages and publishing for the full workflow.
My custom domain does not work
Check the hostname and DNS records carefully. DNS changes are not immediate. Confirm the domain configuration in the website settings, and check for conflicting records with your DNS provider.
Do not change mail-related DNS records while connecting a website. Read the domain guide for the settings supported by Opalefy.
I paid but still see a plan restriction
Open Billing, select the organization used by the website, and review its subscription and payment status. A plan purchased for one workspace does not automatically upgrade another workspace.
If the payment provider returned you to Opalefy but the status is still pending, do not repeatedly purchase the same plan. Check your payment record and contact support with the transaction reference.
What to include in a support request
Use the contact form and include:
- The page or website where the problem occurs.
- What you tried to do and what happened instead.
- The visible error message and the time it appeared.
- Your browser and device.
- A payment reference if the issue concerns billing.
Never include passwords, payment credentials, private invitation tokens, or sensitive form answers in a support message.