Billing, checkout, and receipts

Open /billing to manage plans, AI credits, campaign codes, and subscription receipts. Check the workspace context before making changes, especially if you belong to more than one organization.

Billing actions require the relevant organization permissions. Access to a website does not automatically grant permission to pay for or cancel its organization's subscription.

Start a subscriptionCopy Anchor Link

1. Open Plans in Billing.
2. Compare the available plans.
3. Select monthly or yearly billing.
4. Select the paid plan you want.
5. Review the checkout's plan, billing cycle, workspace information, subtotal, VAT, and Total Billed.
6. Choose Pay.
7. Complete payment on the Chapa checkout page.
8. Return to Opalefy and wait for verification.

Screenshot placeholder

Prices use Ethiopian Birr (ETB). VAT is included in the listed package price and shown as a breakdown. See Plans and limits for seeded prices.

Teams checkout can upgrade the current workspace or create a new team workspace. Confirm the selected mode before paying. Read Workspaces and organizations for the difference.

Confirm that payment activated the planCopy Anchor Link

Opening checkout is not activation. The application verifies the Chapa transaction before activating a subscription or granting purchased credits.

After returning:

• Wait for the verification result.
• Check Current plan and its access end date.
• For a new team, check that the organization is available.
• For a top-up, check the credit balance and purchase history.

If payment appears to have succeeded but access has not changed, keep the transaction reference and check the current plan and history before paying a second time. A pending or failed verification should not be treated as a confirmed subscription.

Supported payment flowCopy Anchor Link

Chapa checkout is the supported customer payment path. The following routes are intentionally disabled:

• Legacy direct subscription activation.
• Manual payment verification.
• Self-service billing add-on purchase.

Do not use an older bank-transfer form, upload a manual payment proof, or expect a Forms add-on checkout to activate access through those disabled routes.

Cancel a paid subscriptionCopy Anchor Link

1. Open Plans.
2. Locate Current plan.
3. Choose Cancel subscription when it is available.
4. Read the confirmation and confirm only for the intended workspace.
5. Check the resulting subscription status and access end date.

Cancellation marks the subscription canceled and disables its auto-renew setting. It is not a refund request, a website deletion, or an instruction to delete stored assets.

Use the displayed access end date and current feature status to judge remaining access. Do not infer that canceling deletes the workspace or immediately erases its content.

View subscription receiptsCopy Anchor Link

1. Open Receipts in Billing.
2. Find the completed subscription payment.
3. Choose Receipt.
4. Check the plan, billing cycle, date, gateway, transaction reference, payment ID, and amount.
5. Choose Download receipt if you need a local copy.

Screenshot placeholder

The current download is a PNG image, not a PDF invoice.

Subscription receipt history shows completed subscription payments. AI credit top-ups have a separate history under Credits and are not listed as subscription receipts.

If a receipt is unavailable, check your organization access and return to Billing. Keep transaction references private when sharing a support request publicly.