AI credits and campaign codes
Check workspace AI balances, purchase credit bundles, and redeem eligible plan upgrade codes.
AI credits and campaign codes serve different purposes. A credit top-up adds AI usage capacity. A campaign code activates an eligible plan for a fixed number of months.
Check your AI balance
Open /billing?section=credits. The Credits screen shows the allowance, usage, purchased extras, and remaining balance reported for the billing workspace.
Default included allowances are:
- Free: 50 one-time credits.
- Personal Pro: 500 monthly renewing credits.
- Teams: 2,000 monthly renewing credits.
Yearly billing does not mean all twelve monthly credit allowances are available at once. The paid plans' credit allowance is renewing monthly.
Credits belong to the organization's subscription context; do not treat the displayed balance as a private allowance for each team member.
Purchase extra credits
- Open Credits in Billing.
- Review the available bundles.
- Select the bundle you need.
- Complete Chapa checkout.
- Return to Opalefy and wait for verification.
- Confirm the updated balance and top-up history.
The current server-defined bundles are:
| Credits | Price |
|---|---|
| 100 | ETB 180 |
| 200 | ETB 350 |
| 500 | ETB 800 |
The server validates the bundle and price. Use the offered bundle controls rather than expecting an arbitrary credit quantity to work.
A checkout redirect alone does not grant credits. If you returned from payment but the balance has not changed, check the verification result and history before buying again.
Top-up history is separate from subscription receipt history. If it fails to load, use the Credits screen's retry control; a failed history request does not prove the purchase failed.
Redeem a campaign code
- Open
/billing?section=redeem. - Confirm which workspace should receive the plan.
- Enter your campaign code.
- Choose Redeem once.
- Review the success result for the workspace name, activated plan, duration, and end date.
Codes ignore letter case and separators during normalization. You do not need to preserve hyphens exactly, but check the underlying letters and numbers.
Code restrictions
- A code grants its configured plan for a fixed duration.
- A code only raises the workspace's effective tier. It cannot extend the same active tier or downgrade a higher tier.
- A shared campaign may allow several users, but the same user can redeem that code only once.
- A code can expire, be disabled, or reach its redemption limit.
- A system workspace is not eligible for this subscription redemption.
An already on this plan message is not a prompt to keep retrying: equal-tier redemption is intentionally refused.
Campaign redemption is not a general payment discount field and does not buy extra AI credits by itself. Its plan may include a credit allowance, but that is different from purchasing a credit bundle.
For ordinary paid upgrades and payment records, use Billing and receipts.